You are here



Filing a complaint
The Institute recognizes that every user is entitled to express his or her dissatisfaction with the care and services that were or should have been received.

In most cases, our users are satisfied with the care and services they receive. However, you may nonetheless feel that a breach of care was committed or that your rights were not respected. To remedy the situation, it is generally best to discuss the matter with the professionals involved.

If you wish to inform us of any concerns or dissatisfaction:

  • First, raise the matter with the concerned staff member(s).
  • You can also ask to meet the head of the department or division where you received the care and services.

If you are still dissatisfied, you can submit a complaint verbally or in writing to the Local Commissioner.

Documents in PDF format (French only)

Rapport annuel 2015-2016 : Application de la procédure d'examen des plaintes et l'amélioration de la qualité des services
Plainte (Formulaire pour déposer une)
Examen des plaintes des usagers (Procédure d') : Guide sommaire

Recueil de témoignages de gratitude d'usagers

Useful links

Centre d'assistance et d'accompagnement aux plaintes de la Capitale-Nationale
Protecteur du citoyen (

Plainte par courriel (pour déposer une)

Are you satisfied with our services? Email us at